Shipping and Returns

You can purchase Francesca Kaplan products using your VISA, MasterCard or American Express. Your credit card will be verified prior to shipment. Since every item is handmade to order, each order requires 1-2 weeks for delivery.

To place an order with francescakaplan.com , you must first register with our online system. Registering provides benefits such as a persistent shopping basket that remembers the items you added until you check out and an address book to speed up future orders. You may also opt to subscribe to the snookus e-mail newsletter upon registration.

We are committed to protecting your private information. Please read our online privacy & security policy.

BACKORDERS

In some cases items may be backordered and will be fulfilled as soon as they are available. We make every effort to indicate in an item's description if it is backordered. In some cases, these descriptions may not be current. Under these circumstances, if you inadvertently place an order for a backordered item, you will receive an e-mail from us indicating that items in your order are backordered, including an estimate of when your order is expected to ship. You are free to cancel all or part of your order at any time up until it ships. After that time, our return policy goes into effect.

SHIPPING

All orders are shipped using flat rate shipping & handling fee of $12. Upon checkout, the shipping and handling will be added to your total.

RETURNS

Important: please read all items carefully.

  1. All returns must be pre-approved by first contacting us by phone.
  2. Returns are accepted if the items are shipped back to us within 14 days of receipt of your items, as long as the items are undamaged and in their original packaging.
  3. Francesca Kaplan Design is not responsible for damage incurred during shipping (your claim will be with the shipping carrier).
  4. Customer assumes responsibility for return shipping costs. The only exception is in the event of defects in product materials or workmanship.
  5. Opened items or items that exhibit wear due to usage are not returnable.
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